Secure remote application shares

摘要

A customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agent to view the content displayed on the user's device. At least a portion of the content displayed on the user's device may contain sensitive information. Coordinates corresponding to the content displayed on the user's device may be obtained and the portion of the display corresponding to the coordinates may be obscured from the remote customer support agent.

主权项

1. A computer-implemented method, comprising:
under the control of one or more computer systems configured with executable instructions, obtaining, from a support agent computing device, a set of screen coordinates indicating a portion of a user interface of a user device configured to receive sensitive information from an input device, the portion of the user interface to be obscured from an agent operating the support agent computing device and corresponding to a secure clipboard user interface element of a support application, the secure clipboard user interface element of the support application appearing in the user interface of the user device as a result of a command originating from the support agent computing device; obtaining user interface content displayed by the user interface; modifying the obtained user interface content by at least obscuring the portion of the user interface corresponding to the set of screen coordinates, wherein the user interface content is visible in a display of the user device in the secure clipboard user interface element but obscured to a customer support agent operating the support agent computing device; and providing the modified user interface content to the support agent computing device.