发明名称 |
SYSTEM AND METHOD FOR CALL DIALING AND CALL INFORMATION COLLECTION |
摘要 |
A method and system for outbound dialing of contacts and collecting call information in which one or more customers are allowed to submit records from the customers' mainframes for a plurality of contacts to be called for the customers via a dialing mode of a hosted software system for sending event-driven alert messages. Based on the records submitted by the customers, the dialing mode of the hosted software system initiates calls to the contacts, and when and if a right-party contact is reached for a particular customer, the call is delivered from the dialing mode to an agent at one of a plurality of call centers of the particular customer according to predefined agent selection rules for outbound call routing. In addition, data regarding the call to the contact is collected. |
申请公布号 |
WO2005057885(A3) |
申请公布日期 |
2009.03.05 |
申请号 |
WO2004US40500 |
申请日期 |
2004.12.06 |
申请人 |
CITICORP CREDIT SERVICES, INC. |
发明人 |
AMBROSE, MARK;CLOW, RICH;FEIGHT, RICH;PALMER, LESLIE |
分类号 |
H04M3/00;H04M;H04M3/42;H04M3/51;H04M3/523;H04M5/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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