发明名称 Predictive 411
摘要 A system predicts the intent of a user and proactively offers to perform a query that satisfies that intent. Upon the user's acceptance of the offer, the system begins a search for related information. The system examines such factors as search terms typed or spoken by said user, historical attributes of said user, historical journey attributes of said user, current journey attributes of said user, user location, user movement, current time, user profile, user calendar, user information stored on, or associated with, a device within the user's possession. The system then makes a prediction of any of the user's intent, query category, and issue category. Based upon the results of the system's prediction, a query that is relevant to the user's intent and/or issue categories is presented and, upon the user's command, the results of the search are returned to the user.
申请公布号 US9460237(B2) 申请公布日期 2016.10.04
申请号 US201313875607 申请日期 2013.05.02
申请人 24/7 CUSTOMER, INC. 发明人 Nguyen Patrick;Lindseth Trey;Nguyen Quang
分类号 G06F17/30 主分类号 G06F17/30
代理机构 Perkins Coie LLP 代理人 Glenn Michael A.;Perkins Coie LLP
主权项 1. A computer-implemented predictive information method comprising: detecting, by an application executed by a processor of a mobile computing device associated with a user, a user action performed on the mobile computing device within said user's possession; predicting, by said application, that said user action, either explicitly or implicitly, comprises a query from said user by examining said user's calendar and at least one of user information stored on the mobile computing device, current time, search terms previously typed or spoken by said user and any other historical attributes of said user, user movement, historical or current journey attributes of said user, user profile, and user location; based upon said predicting, determining, by said application, any of said user's intent, query category, and issue category; and based upon said determining, formulating, by said application, a proactive offer to perform an action on behalf of said user that is related to said user's intent; anddelivering, by said application, the proactive offer to said user via an alert initiated by the application.
地址 Campbell CA US