| 摘要 |
The invention describes a system and method to rebook passengers using an airline reservation system. Information about a flight disruption event, like a delayed or cancelled flight, is received from several sources such as Airline Reservation System, Hotel Reservations, Business rules and airline policies and communication platforms. The passengers are prioritized based on the booking conditions for each passenger, such as class of service, FFP status, type of passenger, passengers requiring special handling. Thereafter re-booking is done for the affected passengers based on defined business rules set out by the airlines, such as passenger-class, origin and destination pair, airline availability, ticketing agreements between airlines and re-booking module selects an airline and respective- class of booking as per policies laid down by such airline. |
