| 摘要 |
An apparatus and a method for online help information management of an electronic product are provided to make the operating method, inclination, and operation fail pattern of various electronic products online to a DB and share help information between the users of each electronic product as necessary, thereby reducing the frequency of user misoperation caused by a complicated function and a difficult menu structure in a use for the various electronic products and improving convenience in a use for an unfamiliar function. A help database(400) stores electronic product-related operation information according to the user instruction of clients. An agent management server(300) classifies a manipulated case according to the working possibility of the user instruction inputted from a first client(100-1), stores the classified manipulated case in a help database, and transmits help information with the product information of a second client(100-2) to the second client. |
