发明名称 DEVICES AND METHODS FOR AUTOMATING INTERACTIVE VOICE RESPONSE SYSTEM INTERACTION
摘要 Disclosed are devices and methods for receiving, by a telephone device, data of an Interactive Voice Response (IVR) menu tree that is made available to the telephone device by a server of a remote database, or in the alternative, is made dynamically available to the telephone device. In an embodiment, an IVR menu tree may include menu tags according to a menu description protocol and may be delivered as the IVR menu tree is updated so that the telephone device receives an up-to-date menu tree automatically. The received IVR menu tree may be visually output to the display screen of the telephone device. Accordingly, the received IVR menu tree can be visual menu output rendered as a menu tree display and configured to be navigable on the display screen by a user input device, such as a joy stick or key pad.
申请公布号 US2009154666(A1) 申请公布日期 2009.06.18
申请号 US20070957605 申请日期 2007.12.17
申请人 MOTOROLA, INC. 发明人 RIOS EDWARD;RAMJI PILAPAKAM B.;BOURQUE FRANCIS P.
分类号 H04M11/00;G06F3/02 主分类号 H04M11/00
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