| 发明名称 |
Method and system for informing a user that a call is no longer on hold |
| 摘要 |
Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold. |
| 申请公布号 |
US9380159(B2) |
申请公布日期 |
2016.06.28 |
| 申请号 |
US201314143136 |
申请日期 |
2013.12.30 |
| 申请人 |
Vonage America Inc. |
发明人 |
Iltus Sagi |
| 分类号 |
H04M3/428 |
主分类号 |
H04M3/428 |
| 代理机构 |
|
代理人 |
Taboada Moser;Pagnotta Joseph |
| 主权项 |
1. A method for informing a user that a call is no longer on hold, comprising:
monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity; determining a change in the monitored audio signal that indicates that the call is no longer on hold, wherein the change in the monitored audio signal that indicates that the call is no longer on hold comprises detecting speech of a live representative associated with the first entity, and wherein the method further comprises sampling the detected speech of the representative, converting the speech of the representative into text, and transmitting the text to a device associated with the user; and generating a first alert to inform the user that the call is no longer on hold. |
| 地址 |
Holmdel NJ US |
