METHOD AND APPARATUS FOR DISPATCHING SERVICES

摘要

A method and system for the dispatch of resources to remote sites in response to alarm signals. A preferred embodiment particularly relates to a system for the dispatch of field service engineers to a plurality of remote sites in response to fault conditions detected in systems for the storage and retrieval of voice signals. A processor accesses a database of field service engineers designated to provide services to particular remote sites in response to alarm signals received from those sites and then attempts to establish a telephone connection with the field service engineer. Once communication is established, the processor provides the field service engineer with information by means of synthetic voice messages. In a preferred embodiment of the subject invention, the system may also execute remote diagnostic programs and where the results of the diagnostic programs are not within predetermined limits, the system will again attempt to contact a field service engineer.