| 摘要 |
PROBLEM TO BE SOLVED: To guarantee the secrecy of a communication procedure by enabling the communication procedure for reservation, etc., by data communication using a network and to enables the communication procedure even when a communication destination is not adaptive to the data communication. SOLUTION: This communication procedure agent system 1 has a communication server 12 which communicates data to a user 3 through the Internet 2, a selecting means 13a having a communication means adaptive to the communication destination according to received information on the communication destination, and a communication agent means 13 which acts for a communication procedure to the communication destination by the communication means selected by the selecting means 13a. This communication agent system 1 receives a request from a user 3 on-line and follows the communication procedure for an opposite side 4 by selecting a communication means (electronic mail, telephone, FAX, etc.), that the opposite side 4 is adaptive to. |
