Transparent voice registration and verification method and system

摘要

A method includes receiving a communication from a party at a voice response system and capturing speech spoken by the party during the communication. Then a processor creates a voice model of the party, the voice model being created by processing the speech, without notifying the party. The voice model is then stored to provide voice verification during a subsequent communication.

主权项

1. A method comprising:
providing a party communicating with a voice response system with one or more digital prompts; capturing speech spoken by the party in response to the one or more digital prompts; creating, with a processor, a voice model of the party, the voice model being created by processing the speech; and verifying an identity of the party by applying the voice model to speech spoken by the party during a subsequent communication between the party and the voice response system, wherein the voice model is created without notifying the party.