DELIVERY EXPERT SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT

摘要

An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Rules may be stored in a database. The database may include rules based on past delivery information or new delivery instructions. When an input condition is determined, the database may be traversed to determine an action based on the set of rules. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, cancelling the document, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.

主权项

1. A delivery expert system, comprising:
a network server operating on a network, the network server comprising a rule-based process, at least one processor, at least one non-transitory computer readable medium, and instructions embodied on the at least one non-transitory computer readable medium, the instructions translatable by the at least one processor for:
receiving an envelope over the network, the envelope created to track a document as the document moves through the network, the envelope containing a delivery status, the delivery status indicating an unsuccessful delivery of the document over the network;determining a next action utilizing the rule-based process based on an input condition and at least one rule in a set of rules; andperforming the next action, the next action comprising resubmitting the document for delivery over the network or routing the document to an alternate network.