Merging multiple emergency calls and information therefrom at emergency systems

摘要

Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time via a data channel operable to convey one or more of text, voice, video, still images, video images, location information, and social media content. As a benefit, PSAP resource may obtain a more complete knowledge of the emergent situation and better coordinate mitigation activities for the emergent event.

主权项

1. A system, comprising:
a server; a network interface enabling communication with the server; and a public safety access point (PSAP) resource, in communication with the server; wherein the server receives, via the network interface, a first voice call from a first PSAP caller and a second voice call from a second PSAP caller; wherein the server, upon determining that both the first PSAP caller and second PSAP caller are calling with respect to a common emergent event, prompts the first PSAP caller and the second PSAP caller to each establish a data communication with the server via a data channel and provide a content of the data channel; wherein the server routes a work item, comprising the content of the data channel, to the PSAP resource; and wherein the PSAP resource processes the work item and simultaneously interacts with each of the first PSAP caller and the second PSAP caller over the data channel.