Using location based services for determining a calling window

摘要

Telemarketing calls may originate from a call center based on processing a telephone number record which includes a telephone number. The telephone number record may also include other information pertaining to the telephone number, including whether it is a wireline or wireless number. Further information may indicate whether the solicitation call is being originated on behalf of a wireless carrier serving the wireless subscriber associated with the telephone number. The call center may use location information associated with the wireless number to ascertain a location of the wireless subscriber and to then ascertain a time zone of the wireless subscriber, so as to originate the telemarketing call within the appropriate regulatory calling time window. A dialer may originate calls for an agent using a list of wireline numbers and then using a list of wireless numbers.

主权项

1. A method for originating an outbound call for an agent in a call center comprising:
retrieving a contact record comprising a telephone number used to originate the outbound call; determining by an outbound dialing device within the call center whether the telephone number is a wireless telephone number; and in response to determining the telephone number is a wireless telephone number:
querying a current location of a wireless device associated with the telephone number by the call center from a database populated by a wireless carrier associated with the wireless device;determining a local time associated with the telephone number based on the current location of the wireless device;determining whether the local time associated with the telephone number is within a defined calling window; andin response to the local time associated with the telephone number being within the defined calling window, originating the outbound call under control of an agent associated with the call center.