System and method for generating expert curated results

摘要

Aspects and embodiments are directed to systems and methods for managing validated information. Validated information can leverage previous research on an issue, track social interaction around the issue, and simplify any request from information on the same or related problems. Additionally, validated information can include background information on an issue being addressed (e.g., a tech support question), information on how the issue was resolved, links to source information used to resolve the issue, and can provide information on whether the resolution continues to be effective for other users. According to some embodiments, validated information can be organized into answer objects configured to provide an answer to a technical question. According to one embodiment, this capture of information into a validated knowledge base facilitates subsequent requests and better leverages the best resolutions by tracking, scoring, and elevating search results (including, for example, answer objects) and/or users that are the most effective.

主权项

1. A system for managing validated information, the system comprising:
at least one processor operatively connect to a memory; a search component, executed by the at least one processor, configured to:
execute searches on a validated information source based on search activity from a user captured from a browser window through execution of a search application program interface (“API”);monitor the search activity of the user performed against at least one non-validated information source through the search API;integrate validated results returned from the validated information source with non-validated results generated against the at least one non-validated information source; a display component, executed by the at least one processor, configured to generate a display of the validated and non-validated results shown on a computer system of the user, wherein the display component is further configured to:
order the display of the integrated results such that respective ones of a plurality of validated results are displayed proximate to a visual indicator identifying that the results have been returned from the validated information source and such that respective ones of the plurality of non-validated results follow the validated results in the display;display tagging interfaces for selection, wherein the tagging interfaces are configured to display a tagging window responsive to selection;responsive to selection of at least one tagging interface, generate and display in an overlay view the tagging window associated with a currently selected result;transform the currently selected result from a non-validated information source into a validated information source responsive to entry and saving of user commentary in the overlay view.