CALL INTERCEPT METHODS, SUCH AS FOR CUSTOMER SELF-SUPPORT ON MOBILE DEVICE

摘要

PROBLEM TO BE SOLVED: To provide a method suitable for intercepting a call.

SOLUTION: A method for intercepting calls from a remote or mobile device 100 for customer self-support detects a time when users or subscribers dial one or more predetermined numbers. If the number corresponds to one of the predetermined numbers (such as a customer support number), the phone can intercept the call and display a list of potential solutions to the subscriber's problems.

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