发明名称 System and method for routing calls
摘要 A method of processing call is disclosed. In a particular embodiment, the method includes prompting a caller for information. The method further includes selecting a resource to process the information, determining a delay time to estimate when the resource will be available to the caller, providing a message to the caller having a time duration based on the delay time, and processing the caller's information.
申请公布号 US2006126811(A1) 申请公布日期 2006.06.15
申请号 US20040010633 申请日期 2004.12.13
申请人 SBC KNOWLEDGE VENTURES, L.P. 发明人 BUSHEY ROBERT R.;KNOTT BENJAMIN A.;MARTIN JOHN M.
分类号 H04M15/06 主分类号 H04M15/06
代理机构 代理人
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