Automated passcode recovery in an interactive voice response system

摘要

The preferred embodiments of the present invention include providing automated passcode recovery in an interactive voice response system by providing to a caller an automated passcode recovery question and processing a caller answer to the automated passcode recovery question to authenticate the caller.

主权项

1. A method, comprising:
receiving a call from a caller at an interactive voice response system; receiving a pre-determined number of times a non-auditory authentication passcode from the caller that does not match an authentication passcode corresponding to the caller; providing to the caller, using the interactive voice response system, an automated auditory passcode recovery question responsive to receiving the pre-determined number of times the non-auditory authentication passcode from the caller that does not match the authentication passcode corresponding to the caller; receiving an answer to the automated auditory passcode recovery question from the caller at the interactive voice response system; and responsive to the answer from the caller matching a stored automated passcode recovery answer corresponding to the automated auditory passcode recovery question, authenticating the caller using the interactive voice response system; wherein authenticating the caller comprises providing the authentication passcode to the caller.