发明名称 |
SYSTEM AND METHOD FOR FORWARDING A SESSION BASED ON A RECORDING CAPACITY |
摘要 |
A system and method for forwarding a session based on a recording capacity. A recording sub-system may inform a session forwarding component of a recording capacity associated with agents. A forwarding component may select an agent to handle a session based on a recording capacity associated with the agent. A session may be interrupted if the recording capacity associated with the session is reduced below a predefined level.
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申请公布号 |
US2009154689(A1) |
申请公布日期 |
2009.06.18 |
申请号 |
US20070958141 |
申请日期 |
2007.12.17 |
申请人 |
PORTMAN LEON;MARGOLIS STAS;WEISS SHAY;BEN ZEEV NOAM |
发明人 |
PORTMAN LEON;MARGOLIS STAS;WEISS SHAY;BEN ZEEV NOAM |
分类号 |
H04M3/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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