| 摘要 |
A work flow management system comprises distributed portable field devices 2 for field personnel, each executing a local work flow processing engine, a host communications server 4 and processor 5, executing a host work flow processing engine, and field service databases 9 for data related to field service work. The local work flow engine of each field device 2 captures data inputs in response to structured prompts generated according to work flow and uses this data to generate discrete event records. The field device 2 automatically generates an email message (52 fig.3) for each event record, in which the data is not only written in human readable format (54 fig.3), but also encoded and the coded data written to a separate section (55 fig.3) of the email. The host processor 5 automatically parses the email encoded section (55 fig.3) and, according to job status determined from parsing, updates a host work flow database 9. It also dynamically generates structured query language (SQL) statements for updating related field service databases 9. |
