发明名称 METHOD AND APPARATUS FOR FACILITATING COMPREHENSION OF USER QUERIES DURING INTERACTIONS
摘要 A computer-implemented method and apparatus for facilitating comprehension of user queries during interactions include receiving a query input provided by the user. The one or more query terms in the query input are compared with a plurality of content records stored in a database for at least a partial match in relevancy and each content record is associated with a respective comparison result. A score is generated for each content record based on the respective comparison result and a measure of comprehension between the query input and the plurality of content records. The generation of score for each content record configures a set of scores. A confidence state is determined corresponding to the set of scores and a reply is provided to the user in response to the query input based on the confidence state.
申请公布号 US2016358240(A1) 申请公布日期 2016.12.08
申请号 US201615176111 申请日期 2016.06.07
申请人 IntelliResponse Systems, Inc. 发明人 REDFERN Darren;TERNENT Chad Thomas
分类号 G06Q30/06;H04M3/493;G06F17/30 主分类号 G06Q30/06
代理机构 代理人
主权项 1. A computer-implemented method, comprising: receiving a query input provided by a user, the query input comprising one or more query terms; comparing, by a processor, the one or more query terms with respective content elements in a plurality of content records stored in a database for at least a partial match in relevancy, wherein each content record from among the plurality of content records is associated with a respective comparison result subsequent to the comparison; generating, by the processor, a score for the each content record based on the respective comparison result and a measure of comprehension between the query input and the plurality of content records, wherein the measure of comprehension is determined using respective comparison results for the plurality of content records and, wherein generation of the score for the each content record configures a set of scores; determining, by the processor, a confidence state corresponding to the set of scores based on the score for the each content record in the set of scores; and providing a reply to the user in response to the query input based on the confidence state.
地址 Toronto CA