| 摘要 |
<p>A method and apparatus are provided for establishing a communication connection between a client of an organization and an agent of the organization. The method includes the steps of an automatic call distributor (18) of the organization receiving a call from the client (24,26), the automatic call distributor detecting an IM handle of the client from the call and the automatic call distributor establishing a VOIP connection between the client and agent of the organization using the IM handle.</p> |
