| 发明名称 |
ENHANCING CALL EXPERIENCES THROUGH PERSONAL RULES |
| 摘要 |
Methods for enhancing call experiences through personal rules are provided. In one example, a method includes the steps of receiving a phone call and caller identification information associated with the phone call and routing the phone call to an interactive voice response system. A caller profile is developed based on a comparison of the caller identification information and one or more data stores. The caller profile is matched with a predetermined personal rule, and a dynamic message is generated in the interactive voice response system based on the matching predetermined personal rule. |
| 申请公布号 |
US2016309032(A1) |
申请公布日期 |
2016.10.20 |
| 申请号 |
US201514688610 |
申请日期 |
2015.04.16 |
| 申请人 |
Interactive Intelligence Group, Inc. |
发明人 |
Patel Kalpit;Walsh Richard J.;Neidermyer Richard M. |
| 分类号 |
H04M3/523;H04M3/51;H04M3/42 |
主分类号 |
H04M3/523 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method for enhancing call experiences through personal rules, the method comprising the steps of:
receiving a phone call and caller identification information associated with the phone call; routing the phone call to an interactive voice response system; developing a caller profile based on a comparison of the caller identification information and one or more data stores; developing a caller profile comprising updating an existing caller profile if updates exist; matching the caller profile with a predetermined personal rule; and generating a dynamic message in the interactive voice response system based on the matching predetermined personal rule. |
| 地址 |
Indianapolis IN US |
