MANDATING TASKS AT RUN-TIME FOR CASE MANAGEMENT

摘要

A method, computer medium and computer program product for governing task completion. A unit of work to be completed is identified. The unit of work includes at least one task and a status of the task indicates that the task is optional. Additional information is retrieved that indicates at least one circumstance associated with the at least one optional task. It is determined whether the circumstance warrants promotion of the task to a status that indicates that the task is mandatory. In response to a determination that the circumstance warrants promotion, the task is promoted.