PRESENTING A CONTEXTUAL MULTI-CHANNEL CONTACT PRESENCE

摘要

There is provided a method for presenting on a communication device of a user, multi-channel presence information concerning a contact of the user. The method includes (a) obtaining a first score that indicates an availability of the contact to accept a communication via a first channel of communication, and a second score that indicates an availability of the contact to accept a communication via a second channel of communication, (b) determining, based on the first score and the second score, a preference between the first channel and the second channel, and (c) presenting the preference on the communication device of the user. There is also provided a system that performs the method, and a storage device that contains instructions that cause a processor to perform the method.

主权项

1. A method for presenting on a communication device of a user, multi-channel presence information concerning a contact of said user, the method comprising:
obtaining a first score that indicates an availability of said contact to accept a communication via a first channel of communication, and a second score that indicates an availability of said contact to accept a communication via a second channel of communication; determining, based on said first score and said second score, a preference between said first channel and said second channel; presenting said preference on said communication device of said user.