POINT-OF-CONTACT DATABASE INFORMATION INTEGRATION SYSTEM

摘要

An integration system may be communicatively coupled to resource systems, including a user-information system and a provider-information system. The integration system may determine, based on geographical information from the user a list of available agents of a provider of an account held by the user. The integration system may select a point-of-contact from the list of available agents and authorize the point-of-contact to access secure information associated with the account. The integration system may also authorize the user to access secure information associated with the provider, including contact information and availability information.

主权项

1. An integration system, comprising:
a processor communicatively coupled to a plurality of databases comprising at least a first database and a second database, the first database including secure user information associated with a user identifier corresponding to a user, the second database including secure agent information associated with agent identifiers corresponding to agents of a provider of one or more accounts held by the user; a memory accessible to the processor and including instructions executable by the processor to cause the processor to:
construct a list of agents within a threshold radius of a physical location associated with the user identifier by:
retrieving user geographical information and account information associated with the user identifier stored in the first database, the user geographical information corresponding to the physical location, the account information corresponding to at least one account of the one or more accounts held by the user and including an account type corresponding to the one account;retrieving agent geographical information associated with one or more of the agent identifiers in the second database, andcomparing the user geographical information to the agent geographical information to determine the list of agents within the threshold radius of the physical location;filter the list of agents to generate a list of available agents that are eligible to be a point-of-contact by comparing the account type and the job descriptions to determine the agent identifiers associated with the job descriptions that are compatible with the account type;determine a point-of-contact from the list of available agents;associate the agent identifier corresponding to the point-of-contact with the user identifier corresponding to the user in one or more databases of the plurality of databases; andin response to a request from the user to access the secure agent information, retrieve the agent identifier corresponding to the point-of-contact from the one or more databases, and search for a matching agent identifier in the second database to identify the secure agent information requested by the user.