| 主权项 |
1. A method for managing customer interactions, the method comprising:
receiving, by a processor, first proximity information relating to a proximity between an electronic communication device carried by a customer and a first proximity device located in a first location of a physical establishment associated with a customer contact center; in response to the receiving of the first proximity information, creating, by the processor, an interaction object including data corresponding to the first proximity information; receiving, by the processor, second proximity information relating to a proximity between the electronic communication device and a second proximity device located in a second location of the physical establishment; in response to the receiving of the second proximity information, modifying, by the processor, the interaction object to include data corresponding to the second proximity information; storing, by the processor, the interaction object in a first data storage device in association with a customer, wherein the first data storage device or a second data storage device further stores data of contact center interactions between the customer and resources of the customer contact center; and retrieving, by the processor, the stored data of the interaction object and the data of contact center interactions for generating an output based on the retrieved data. |
