| 摘要 |
<p>A method and system for distributing a service center call. The method and system include hosting an electronic database of information regarding service agent availability, providing a user interface for allowing a service agent to update the database regarding the availability of the service agent to receive service calls, and receiving a customer service call request. To route the customer service call request, the method and system determines the location of a customer originating the customer service call request, determines availability of at least one service agent within a predetermined location threshold of the location of the customer, and routing the customer service call request to the local service agent or to a service agent outside of the predetermined location threshold of the location of the customer if there are no available service agents within the predetermined location threshold of the location of the customer.</p> |
