发明名称 |
Dynamic management of collaboration sessions using real-time text analytics |
摘要 |
System and method to respond to a streaming media link quality problem in a communication session, the method including: monitoring textual messages in the communication session for an indication of a quality of service (QoS) problem; forming a hypothesized cause of the QoS problem; retrieving evidence relevant to the hypothesized cause, the relevant evidence comprising system logs; and determining whether the retrieved evidence supports the hypothesized cause. The system includes: a processor coupled to a memory; a monitoring module configured to monitor textual messages in the communication session for an indication of a quality of service (QoS) problem; an inference module configured to form a hypothesized cause of the QoS problem; a retrieval module configured to retrieve evidence relevant to the hypothesized cause, the relevant evidence comprising system logs stored in the memory; and a calculation module configured to determine whether the retrieved evidence supports the hypothesized cause. |
申请公布号 |
US9531782(B2) |
申请公布日期 |
2016.12.27 |
申请号 |
US201414303950 |
申请日期 |
2014.06.13 |
申请人 |
Avaya Inc. |
发明人 |
Shaffer Shmuel;Hayes Seamus;Davis Sheldon |
分类号 |
H04L29/06;H04L12/26 |
主分类号 |
H04L29/06 |
代理机构 |
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代理人 |
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主权项 |
1. A method to respond to a streaming media link quality problem in a communication session, comprising:
monitoring a communication channel used by the communication session, by use of a processor coupled to the communication channel, for presence of textual messages to use as an indication of a quality of service (QoS) problem; forming a hypothesized cause of the QoS problem from the monitored textual messages; retrieving, by the processor coupled to a computer-readable medium, evidence relevant to the hypothesized cause, the relevant evidence comprising system logs stored in the computer-readable medium; determining whether the retrieved evidence supports the hypothesized cause; and when the retrieved evidence supports the hypothesized cause, taking corrective action based on the hypothesized cause. |
地址 |
Basking Ridge NJ US |