| 摘要 |
PROBLEM TO BE SOLVED: To provide a method for changing line attributes by considering the number of operators and the request of customers or the like, and also to provide a call center server and system or the like for controlling communication between the customer and the operator by the method. SOLUTION: In the call center server with a communication control part for controlling a line and performing control for establishing the communication by a telephone set between the operator and the customer, the time to change the attribute setting of the line and the data of the attributes of the line are registered in a storage means, and a line attribute control part changes the attributes set to each line to the registered attributes at the registered time on the basis of the data stored in the storage means. COPYRIGHT: (C)2007,JPO&INPIT
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