| 摘要 |
A system for institutions (particularly public safety) to accept spoken information such that users can report incident details as required to convey an official incident (e.g., crime) report and to aid in the investigation of the incident. Similarly, users can employ a combination of voice or text input, media submission, [GUI menu screens] and information download to aid in the immediate analysis of incident information to facilitate a rapid response for the incident. This method of interaction with institutions enables reporting parties to more quickly and efficiently convey incident information when direct interaction by an official is not possible or is subject to delay. This helps institutions, for example, police to provide better services while using less staff and resources. |
| 主权项 |
1. An automated, computerized incident reporting apparatus, comprising:
a call-in system, adapted to receive a call-in containing at least one of received voice and text from a user reporting an incident; a web-services connection system, adapted to access at least one of a Computer Aided Dispatch (CAD) system, Records Management System (RMS), and emergency public-safety access point system, to provide at least one of complementary information and verification information concerning at least one of the user and the incident; and an automated voice processing service, adapted to receive at least one of the complementary information and verification information, perform an automatic analysis of at least one of the received voice and text, respond to the user with context and key word sensitive questions, associate an ID to the incident, forward the received voice to a transcription service, receive a transcription from the transcription service, create from the transcription and text (if received from the user) and from the complementary information and verification information a report detailing facts of the incident, provide an authorized person the report to review and edit the report, and create a finalized report of the incident, wherein the context and key word sensitive questions utilize a questioning structure with fixed and dynamic properties. |
