USER DEVICE DETECTION AND INTEGRATION FOR AN IVR SYSTEM

摘要

A system and method includes one or more processors one or more processors coupled to a memory. The one or more processors may execute instructions from the memory to perform the steps including receiving an audio communications request from a first user device of a user, identifying a second user device of the user in response to receiving the audio communications request, providing a suggestion that the user use the second user device with the system, receiving a response from the user responding to the suggestion, establishing a communication channel with the second user device, and providing content associated with the audio communications request to the second user device.

主权项

1. A system comprising:
a non-transitory memory; and one or more hardware processors coupled to the non-transitory memory and configured to execute instructions from the non-transitory memory to cause the system to perform operations comprising: receiving an audio communications request from a first user device associated with a user; in response to receiving the audio communications request, connecting the first user device with an Interactive Voice Response (IVR) service; determining a user-selectable menu associated with the IVR service; determining a first type of content associated with the user-selectable menu; identifying a second user device associated with the user wherein the second user device is separate from the first user device; providing, based on the first type of content, a suggestion that the user use the second user device to interact with the IVR service; receiving a response from the user responding to the suggestion; establishing a communication channel with the second user device; and providing the first type of content associated with the IVR service to the second user device.