PRIVATE BRANCH EXCHANGE

摘要

A PBX causes an external line button of an incoming alert target terminal to flash on and off when there is an incoming alert from an external line. The PBX saves log data to a log data storage area of a memory in a case in which a non-answer monitoring time expires without an agent of the terminal pressing the external line button of terminal. Thereafter, the PBX extracts log data stored in log data storage area and transmits the log data to manager terminal in a case in which manager terminal indicates the acquisition of report information to the PBX.

主权项

1. A private branch exchange that transfers an incoming alert to a terminal, which an agent that performs a telephone call answering service operates, in a case in which there is an incoming alert from an external communication terminal, the private branch exchange comprising:
an incoming alert detection section that detects an incoming alert from an external line; and a controller that determines an incoming alert target terminal in a case in which an incoming alert is detected, and saves log data to a memory for each agent on the basis of each incoming alert.