CONTEXT CARRYOVER IN LANGUAGE UNDERSTANDING SYSTEMS OR METHODS

摘要

Systems and methods for determining a user intent or goal for contextual language understanding by utilizing information from one or more previous user natural language inputs and one or more previous system generated responses to the user natural language inputs are provided. More specifically, the systems and methods utilize a common schema for determining features from the responses and natural language inputs and provide carryover tracking between responses and the natural language inputs. Accordingly, the systems and methods for contextual language understanding provide for a more accurate, a more reliable, and a more efficient context carryover and goal tracking system when compared to systems and methods that do not utilized the responses in determining the user goal/intent.

主权项

1. A system comprising:
at least one processor; and a memory encoding computer executable instruction that, when executed by the at least one processor, cause the at least one processor to perform a method for contextual language understanding, the method comprising:
receiving a first natural language input based on input from a first user;identifying a first set of entities in the first natural language input utilizing a schema;receiving a first response to the first natural language input based on the first set of entities,wherein the first response is generated by the system;identifying a second set of entities in the first response utilizing the schema;receiving a second natural language input;identifying a third set of entities in the second natural language input utilizing the schema;identifying a first set of carryover entities from any previous set of entities for carryover based on the third set of entities;determining a first user intent based on the third set of entities and the first set of carryover entities; andgenerating a second response based on the first user intent.