Context-Based Feedback System and Method

摘要

A computer-implemented interactive system, methods, and platform are herein disclosed to allow for the aggregation of context based feedback data according to a selected feedback context model. In an illustrative implementation, the computer-implemented interactive system/platform comprises an exemplary server computer environment, an instruction set comprising one or more instructions to request from the one or more other computing environments feedback data (e.g., such requests being made on a temporal basis according to one or more feedback context models), and a data store. The platform may be used to aggregate feedback data for various feedback sponsors/requestors, by way of example, as a user/customer is experiencing a product/service, in real time. The frequency, timing, and trigger for feedback data requests from users, illustratively, can be tailored by the one or more instructions of the one or more feedback context models that take into account a baseline use/experience of given product/service.

主权项

1. A context-based feedback system comprising:
a computing processor; and a computing memory communicatively coupled with the computing processor, the computing memory having stored therein instructions that, if executed by the computing processor, cause the computing processor to perform steps of:
retrieving data representative of a context model comprising at least one criterion that triggers at least one request for input of feedback data;transmitting the at least one request to a client computer,receiving feedback data from the client computer in response to the at least one request;processing the feedback data; andproviding the processed feedback data to a dashboard accessed by an authorized requesting user.