发明名称 Call Establishment in Call Centers Having Heterogeneous Terminals
摘要 A method of establishing calls with call centers that have heterogeneous hardware and software is disclosed. In particular, the data processing system for establishing a call selects one or more terminals for call based on the set of capabilities of the respective terminals and on the quality-of-service parameters that characterize the telecommunications channels connecting the terminals.
申请公布号 US2009060163(A1) 申请公布日期 2009.03.05
申请号 US20070850653 申请日期 2007.09.05
申请人 AVAYA TECHNOLOGY LLC 发明人 ERHART GEORGE WILLIAM;MATULA VALENTINE C.;SKIBA DAVID JOSEPH
分类号 H04M7/00 主分类号 H04M7/00
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