SYSTEMS AND METHODS FOR PROVIDING ONLINE COLLABORATIVE SUPPORT

摘要

A first support node (108) and a third node (112) provide online collabor ative support to a customer node (104) over a computer network. An online su pport session facilitating, at least in part, bi-i directional communication between the customer node and the first support node is established. The th ird node is also connected to the online support session and receives suppor t session information from the customer node. In addition, information is co mmunicated bi-directionally between the first support node and the third nod e.