SYSTEM AND METHOD FOR DIAGNOSIS OF AND RECOMMENDATIONS FOR REMOTE PROCESSOR SYSTEM

摘要

In one embodiment, a customer processor system is characterized via a rem ote client installed on the customer processor system. The remote client can collect, process and send characterization data about the customer processo r system to a application server. The characterization data can then be used to make recommendations to or predictions about the customer. In some embod iments, other types of data can be used such as customer usage data and cust omer preference data for multiple customers.