| 摘要 |
The present invention relates to a counseling service system at a call center and a method for counseling customers connected thereto via a mobile. While a customer speaks to a counselor of a call center via a call connection, a command and an identification code to share contents information required for the consultation are generated and sent to a terminal of the customer. After a contents sharing application previously installed to the terminal of the customer is automatically executed by the sent command, specific contents information (including URL address) stored in a memory of the terminal of the customer is selected through the identification code to display and to share the specific contents information on the terminal. Since it is not necessary to send the specific contents information to the terminal of the customer for each consultation, problems of delayed data transmission time or increased data communication fees due to the increase in data usage amount can be solved, and accurate and diversified counsel service can be provided to the customer at the time of the counseling. |
