| 摘要 |
<P>PROBLEM TO BE SOLVED: To quickly responds to a support request from every user even in a period when support requests from users for merchandise/services are concentrated. <P>SOLUTION: A support information managing server 102 connected through a public line to a user terminal 106 and a supporter terminal 104 manages support request information transmitted from the user terminal 106, and transmits it to the supporter terminal 104, and manages support information transmitted from the supporter terminal 104, and transmits it to the user terminal 106. Furthermore, a support value is pooled, and a processed support request task is managed as a credit point to the user, and a processed support task is managed as a deposit point to the supporter, and the settlement processing of the support value is carried out according to a credit/deposit lookup table. <P>COPYRIGHT: (C)2005,JPO&NCIPI |
