A system and method of providing service for a Telematics communication device includes a first step of providing a vehicular radiotelephone communication system including a cellular radiotelephone network for connecting the communication device with a service operator. The communication device includes a controller pre-programmed with a hotlined analog telephone number and a cleared digital telephone number if so equipped. A next step includes placing a call by the communication device using the hotlined analog telephone number. A next step includes determining whether the communication device has a service contract in place with the service operator, wherein if the communication device does not have a service contract, switching the call to a voice recording, and wherein if the communication device does have a service contract, providing service for the communication device.
