Device and method for providing enhanced telephony

摘要

Embodiments of the invention provide a communication system including a processor and a memory coupled to the processor. The memory includes instructions executable by processor to communicate with a database comprising a plurality of visual integrated voice response (IVR) menus associated with a plurality of destinations. Further, the instructions executable by the processor for receiving a dialed phone number of a destination. Furthermore, the instructions executable by the processor for comparing the dialed phone number with phone numbers stored in the database. Additionally, the instructions executable by the processor for transferring to be displayed a form based on the comparison. Herein, the form comprises one or more data request fields corresponding to a visual IVR menu associated with the dialed destination.

主权项

1. A communication system comprising:
a processor; and a memory coupled to the processor, the memory comprising:
instructions to communicate with a database storing a plurality of visual Integrated Voice Response (IVR) menus associated with a plurality of destinations, wherein each of the IVR menu comprises a plurality of forms associated therewith;instructions executable by the processor for receiving a phone number of a destination dialed by a caller;instructions executable by the processor for comparing the dialed phone number with phone numbers stored in the database; andinstructions executable by the processor for transferring to be displayed a form based on the comparison, wherein the form comprises one or more caller's data request fields to accept information related to the caller, and wherein the information be entered by the caller.