Context aware transactions performed on integrated service platforms

摘要

Certain aspects of the present disclosure relate to user access to an application service that references user account information and previous user action information. One example method may include receiving, via a receiver device, user input information to access an application, the user input information including at least one action request and authorizing the user to access the application. The method may also include storing the user input information as part of a contextual history information record in a database memory, generating a response message to the selected at least one action request based on the contextual history information, and forwarding the response message to the user via a transmitter device.

主权项

1. A method comprising:
receiving, via a receiver device, user input information to access an application, the user input information including at least one action request provided by a user device; authorizing the user to access the application; storing the user input information as part of a contextual history information record in a database memory, the contextual history information identifying a first session and comprising selection events occurring during the first session and the at least one action request made during the first session; identifying a user inquiry initiated by the user device; creating a second session responsive to receiving the user inquiry and retrieving the contextual history information of the first session; applying the contextual history information to the second session to resume a previous context of the first session; generating a response message to the selected at least one action request based on the contextual history information and the user inquiry; forwarding the response message to the user device via a transmitter device via the second session; and generating at least one additional response automatically based on a third party application, the at least one additional response being based on at least a portion of the contextual history information, wherein the at least one additional response is a reminder that is derived from previous user transactions and the stored contextual history information.