Capacity allocation of call-handling devices across call destinations

摘要

A system and method that allocate call capacity based on the need to divide the call capacities of at least some call-termination devices across geographic regions. Accordingly, the allocation system uses various input parameters as constraints in a linear programming optimization, which has the objective of maximizing the capacity allocation of a device to fulfill the traffic demands of each region being processed. The input parameters that are used include i) the traffic demand forecast of each geographic region being evaluated, ii) the available call capacity of each call-termination device, iii) the call destinations associated with each region, and iv) service levels associated with each given call destination. Call-capacities are separately allocated for i) the predicted traffic that is expected in the next time period and ii) an additional margin of excess traffic above and beyond the expected traffic.

主权项

1. A method comprising:
receiving, by a telecommunications system,
i) a call capacity of each call-termination device in a plurality of call-termination devices,ii) a first call-traffic demand forecast for each of a plurality of call destinations within a first geographic region, andiii) a non-empty first set of service priorities attributed to the plurality of call destinations; ranking, by the telecommunications system, call-termination devices for the first geographic region, based on the call capacities of those call-termination devices in the plurality that are allocable to the first geographic region; generating, by the telecommunications system, a first capacity allocation for each service priority in the first set of service priorities, based on:
i) an objective of maximizing capacity allocation of one or more call-termination devices to fulfill one or more call-related demands of the first geographic region, wherein the one or more call-related demands include the first call-traffic demand forecast for each of the plurality of call destinations within the first geographic region, andii) the ranking within the first geographic region; and routing, by the telecommunications system, a plurality of calls according to the first capacity allocation.