Real-Time Visual Customer Support Enablement System and Method

摘要

Disclosed is a system and method for providing real-time visual customer support. In one embodiment, the present system is configured to enhance native phone communication by simultaneously being able to deliver one-way real-time visual streaming from the end consumer. In this way, the present invention allows businesses to participate in collaborative audio-visual communication during the very first customer contact over the phone.

主权项

1. A computer-implemented method for providing real-time visual and audio communication, comprising executing on a processor the steps of:
establishing a voice communication channel between a first user device and a second user device; providing a visual stream via a mobile application that is installed on said first user device, wherein said mobile application is configured to establish a video communication channel to transmit said visual stream from said first user device to said second user device; generating an identifier for said visual stream via said mobile application of said first user device; entering said identifier in a user interface of said second user device; and accessing said visual stream via said second user device while maintaining said voice communications channel with said first user device.