发明名称 |
METHOD AND APPARATUS TO INCREASE PERSONALIZATION AND ENHANCE CHAT EXPERIENCES ON THE INTERNET |
摘要 |
Computer-implemented method and apparatus for placing a request for an Internet chat session between a visitor and a chat persona. A client device displays to the visitor (i) a plurality of chat personas, and (ii) a plurality of chat actions determined by a visitor-identifier associated with the visitor. In response to visitor selections, a chat system server selects (i) at least one chat persona and (ii) at least one chat action. The client device sends to the chat system server (i) a chat request to begin a chat session, and (ii) the visitor-identifier. The chat system server receives the chat request and the visitor identifier. The chat system server retrieves from memory additional information corresponding to the received visitor-identifier. The chat system server generates a personalized chat session between the identified visitor on the client device and the selected persona on the chat system server, using the retrieved additional information. |
申请公布号 |
WO2016161432(A1) |
申请公布日期 |
2016.10.06 |
申请号 |
WO2016US25887 |
申请日期 |
2016.04.04 |
申请人 |
XSELL TECHNOLOGIES |
发明人 |
COUGHLIN, Matthew, B.;STOEHR, Mark;SORRENTINO, John;GEGG, Chandler |
分类号 |
G06Q30/00;G06Q30/02 |
主分类号 |
G06Q30/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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