发明名称 |
SYSTEM AND METHOD FOR FACILITATING SOCIAL RECOGNITION OF AGENTS |
摘要 |
A computer-implemented method and a system facilitate social recognition of agents. A first user interface (UI) is presented to a customer on a device in proximity to the customer subsequent to a completion of an interaction of the customer with an agent. The first UI comprises one or more survey questions related to a performance of the agent. A determination of whether the performance of the agent satisfies a predetermined condition is performed based on an input received from the customer in response to the one or more survey questions. A second UI is presented to the customer to request the customer to provide an endorsement for the agent if the performance of the agent satisfies the predetermined condition. A posting of the endorsement on one or more social media profiles of the agent is effected upon receiving the endorsement for the agent from the customer. |
申请公布号 |
WO2016145227(A1) |
申请公布日期 |
2016.09.15 |
申请号 |
WO2016US21832 |
申请日期 |
2016.03.10 |
申请人 |
24/7 CUSTOMER, INC. |
发明人 |
KOTHADIYA, Aditya;KANNAN, Pallipuram |
分类号 |
G06F17/30;G06Q30/00;G06Q50/00 |
主分类号 |
G06F17/30 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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