| 发明名称 |
DISTRIBUTED HARDWARE/SOFTWARE SYSTEM FOR MANAGING AGENT STATUS IN A COMMUNICATION CENTER |
| 摘要 |
An agent presence application for monitoring target agent resources and rendering agent states to subscribing applications is provided. The presence application has at least one first portion for collecting data regarding states of activity of the target agent resources, and at least one second portion for integrating the data and rendering the agent states to the to subscribing applications. |
| 申请公布号 |
US2016352849(A1) |
申请公布日期 |
2016.12.01 |
| 申请号 |
US201615231631 |
申请日期 |
2016.08.08 |
| 申请人 |
Genesys Telecommunications Laboratories, Inc. |
发明人 |
Coussement Stefaan Valere Albert |
| 分类号 |
H04L29/08;H04M7/00;H04M3/523;H04M3/51 |
主分类号 |
H04L29/08 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. An agent presence application for monitoring target agent resources and rendering agent states to subscribing applications, comprising:
a first portion for collecting data regarding states of activity of the target agent resources; and a second portion for integrating the data and rendering the agent states to the subscribing applications. |
| 地址 |
Daly City CA US |
