| 主权项 |
1. A method for providing a notification of an emergency to a first responder comprising:
providing a mobile device comprising a memory having thereon computer-readable instructions comprising an alarm application, said alarm application executing on a microprocessor of said mobile device; providing an alarm server communicably coupled to said mobile device over a telecommunications network; providing a case management server communicably coupled to said alarm server over said telecommunications network; providing a call center computer communicably coupled to said case management server over said telecommunications network; providing a public safety access point (“PSAP”) computer communicably coupled to said case management server over said telecommunications network; displaying on a display of said mobile device an emergency alarm user interface comprising a touch-operable control; in response to a user of said mobile device touching said touch-operable control, said mobile device sending to said alarm server a data structure including:
an indication of a user profile stored in a memory of said alarm server and having user profile data for said user, said user profile data including a phone number for said mobile device;an indication that said emergency alarm application is armed; anda geographic location of said mobile device; said mobile device transmitting to said alarm server at regular intervals an updated geographic location of said mobile device while said user continues to touch said touch-operable control; only when said user discontinues to touch said touch-operable control, said mobile device displaying on said display an interface for entering a password of said user; in response to said password not being entered correctly within a predetermined amount of time after said displaying step, said mobile device automatically transmitting to said alarm server an updated geographical location of said mobile device and an indication of an emergent condition for said user; in response to receiving said indication of an emergent condition, said alarm server transmitting to said case management server an alarm data record comprising said received updated geographical location and said user profile data retrieved from said alarm server memory; in response to receiving said alarm data record, said case management server:
creating in a memory of said case management server a case data record comprising said received alarm data record and an associated case identification number generated by said case management server;sending to said phone number for said mobile device a text message indicating that an indication of an emergent condition for said user has been received and requesting confirmation of said emergent condition;transmitting to said call center computer a copy of said case data record; in response to receiving said case data record, said call center computer displaying to a call center operator said case identifier and said phone number in said received case data record, and a text message interface displaying in real-time any text messages received from said phone number; in response to said text message interface not being updated with a text message received from said phone number within a predetermined amount of time, said call center operator placing a voice call to said displayed phone number; in response to said placed voice call not being answered within a predetermined amount of time, said call center operator determining a PSAP for the emergent condition and placing a second voice call to a PSAP operator for said determined PSAP; said call center operator speaking said displayed case identifier to said PSAP operator on said second voice call; said PSAP operator retrieving from said case management server a copy of said case data record; said PSAP operator dispatching a first responder to assist said user at a location, said location being determined based on said geolocation data in said retrieved case data record. |
