Generating and Displaying Customer Commitment Framework Data

摘要

Systems and methods for generating and displaying customer commitment framework data are provided. Exemplary methods for determining the shareability of online content may include obtaining, via a digital intelligence system, customer experience data regarding any of a product, a brand, and customer responses for a first entity, as well as periodically calculating, via the digital intelligence system, customer commitment framework data from the customer experience data, and generating a customer commitment dashboard that comprises a graphical representation of the customer commitment framework data.

主权项

1. A method, comprising:
determining, via a social media intelligence system, social media participants in at least one phase of a product cycle for a brand; obtaining, via the social media intelligence system, social media data from one or more social media platforms for the participants relative to the brand; calculating, via the social media intelligence system, a brand commitment score that represents a commitment level of the participants to the brand; selecting social media conversations to be tracked based on the calculated brand commitment score for the participants; tracking the calculated brand commitment scores for the selected social media conversations over time and per participant; and providing the brand commitment score to an end user client device by the social media intelligence system.