| 摘要 |
<p>A service management system is an intermediary layer between customers and service providers. It works to facilitate the communication between the two parties, and help the customers track their transactions that are managed by the system. The system allows the customers to describe their service requirements, and displays the relevant service providers according to customers' criteria. The system lists, with each service provider, its region, rating, cost and deadline of the required service. In addition, it provides the customers with two methods of choosing a service provider: manually, where the customer selects his preferred service provider, and automatically, where the system chooses the suitable service provider on behalf of the customer but with respect to a set of factors. The system also plays the role of delivering the service output back to the customer. Furthermore, the system also automatically manages the service provider transactions and resources schedules, and allows the administrators to manage their employees, shifts, events and supported service properties.</p> |
